Services

Behavioral Health Surveys (ECHO)

Surveying members and patients about their experiences with behavioral health care.

Both healthcare providers and payors need to know what their patients and members are experiencing when it comes to their behavioral health care. Whether for quality improvement, pay for performance, public reporting, or an accreditation program, CSS provides support from survey design through analysis of the final results. We work with clients of all types and sizes, from small provider offices to national payors to state Medicaid agencies to implement the survey.

Additional Details and Options

Modes of Data Collection Available
Mail, Telephone, and Internet
Populations
Adult & Child Medicaid, Medicare, Commercial
Survey Instrument
ECHO CAHPS from AHRQ is the most common instrument; CSS can work with you to adapt this for your specific needs
Languages Available
English, Spanish, Chinese (Available for the mail survey only for the Adult Medicaid population)
Fielding Time
Flexible - fielding typically takes 4 - 12 weeks depending on mode(s) of data collection
Features of Our Reports
Comprehensive, customizable reports with question summaries, charts/graphs, trend analysis, and key takeaways.

Options to Maximize Your Investment in Behavioral Health Surveys

Behavioral health survey packages are fully customizable to meet your needs, whether for a single market or for multiple markets and lines of business:

  • Customizable questions, including open-ended questions
  • Multiple modes of outreach availalble
  • Customizable reports

Want to discuss your needs with our team?

Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.

Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.

Talk with an expert