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Surveying members and patients about their experiences with behavioral health care.
Both healthcare providers and payors need to know what their patients and members are experiencing when it comes to their behavioral health care. Whether for quality improvement, pay for performance, public reporting, or an accreditation program, CSS provides support from survey design through analysis of the final results. We work with clients of all types and sizes, from small provider offices to national payors to state Medicaid agencies to implement the survey.
Behavioral health survey packages are fully customizable to meet your needs, whether for a single market or for multiple markets and lines of business:
Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.
Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.