Services

Provider Satisfaction Survey

Providers are an important component of a high-performing health plan. Health plans can use provider satisfaction surveys to learn about the experiences their providers have in their relationship with the health plan. Medicaid or other regulatory agencies may also be interested in understanding the experiences that providers have with contracted Managed Care Organizations as part of their oversight of those MCOs. CSS has been conducting surveys of providers for more than twenty years - work with us to collect this critical data.

Additional Details and Options

Modes of Data Collection Available
Mail, Telephone, and Internet
Populations
Primary Care Providers Behavioral Health Specialists
Survey Instrument
Most clients use a customized instrument; CSS has a standard instrument we developed that our clients are offered as a starting point and can be tailored to meet specific accreditation or quality improvement goals.
Fielding Time
Flexible - fielding typically takes 3 - 12 weeks depending on mode(s) of data collection
Features of Our Reports
Comprehensive, customizable reports with question summaries, charts/graphs, trend analysis, and key takeaways

Options to Maximize Your Investment in Provider Surveys

Provider survey packages are fully customizable to meet your needs, whether for a single market or for multiple markets and lines of business:

  • Customizable questions
  • Multiple modes of outreach
  • Customizable reports

Want to discuss your needs with our team?

Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.

Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.

Talk with an expert