Flexible & Responsive
Pulse Survey Tools
CSS offers a variety of custom, surveys that support payers and providers in keeping up with the health care consumer's experience. Our approach is unique in that we prioritize customizing the survey approach based on your performance goals. This means offering questions that get to the root of performance and targeting the right members or patients. Each survey we do is unique to our client, offering actionable insights for improving consumers' experiences and client performance.
About Pulse Surveys
Pulse surveys are tools that engage members or patients in between existing channels of measuring their experience - typically the member experience surveys required by accrediting and regulatory bodies. The questions build from those standardized surveys, offering opportunities to follow up and get more specific feedback to support performance improvement. These surveys can be conducted weekly, monthly, or quarterly, with targeted outreach to specific sub-populations based on administrative or utilization data. The methods of outreach vary as well - email and texting are the most sought-after methods, though mail outreach may be incorporated to ensure a wide variety of members or patients can be engaged.
Dig Deep Into An Issue
Whether it's a specific measure related to your STAR ratings or a specific population, your pulse survey can be adapted to go deep into a specific topic area.
Leverage the Pulse Survey Infrastructure
Once your pulse survey is up and running, you can leverage the existing survey infrastructure to broaden your reach - add a survey question or expand the population of inquiry.
Reporting Results
CSS's research team also tailors the way we report results - from fully customized online dashboards to database files formatted to import to your existing data infrastructure.
Want to discuss your needs with our team?
Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.
Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.