Services

ACO / MIPS CAHPS

CSS has been fielding ACO and MIPS CAHPS surveys since the first iterations of the program in 2012. At that time, we fielded the national implementation that surveyed hundreds of thousands of Medicare beneficiaries.

CSS is currently approved to conduct the MIPS CAHPS survey, which is the survey required of ACOs in Medicare's Shared Savings Program.

Additional Details and Options

Modes of Data Collection Available
Typically mail and telephone, depending on the program and guidance from CMS
Populations
Medicare beneficiaries assigned or attributed to your ACO
Languages Available
The standard protocol is English with Spanish by request. For additional fees, ACOs may also opt to add additional Spanish outreach; or add Mandarin, Cantonese, Vietnamese, Korean, Portuguese, or Russian.
Standard Sample Size
860
Field Cadence
Unofficial reports available online about four weeks after data submission. Official survey results are provided by CMS typically in the Fall following data collection.
Fielding Time
Annual, approximately October - January

Options to Maximize Your Investment

Many ACOs inquire about receiving their results broken down by group or provider. CSS can perform this type of analysis, which requires CMS authorization to ensure that confidentiality of the respondents is not compromised. In addition, CSS can field additional, unofficial offcycle surveys to give ACOs the ability to drill down to the group or provider level.

Want to discuss your needs with our team?

Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.

Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.

Talk with an expert