Surveying Consumers About Their Healthcare Experience
CSS has been a leading CAHPS survey vendor since the program began in 1999. We offer a variety of enhancements, including foreign languages, as well as supplemental monthly member satisfaction tracking studies that help plans understand key CAHPS-like score.
What We Offer
Our CAHPS portfolio include health plan CAHPS surveys for commercial, Medicaid, Medicare, and QHP health plans. We also conduct large-scale Clinician-Group CAHPS surveys as part of public reporting and quality improvement initiatives. We survey consumers about their experiences with dialysis, long-term care and support services, about accessing care, and many other topics.
Our Core Competencies Include
- Survey research
- Data analysis
- Reporting
- Provider directories
- Cost modeling
- Public quality reporting systems
Learn more about our CAHPS offerings below.
Staging: Want to discuss your needs with our team?
Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.
Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.