Provider Surveys
CSS has worked with several national health insurers on their provider surveys for over 20 years. In our provider satisfaction studies, we assess physician satisfaction with the client company, as well as its key national and local competitors in order to identify areas for improvement in how the health plan serves and supports physicians. We also assess provider compliance with access guidelines including appointment availability, after hours access, and directory validation. And finally, CSS' reports are highly customized to the needs of the client company and the purpose of the study.
Provider Surveys
CSS has worked with several national health insurers on their provider satisfaction surveys for over 20 years. The studies assess physician satisfaction with the client company, as well as its key national and local competitors in order to identify areas for improvement in how the health plan serves and supports physicians. CSS' reports are highly customized to the needs of the client company and the purpose of the study.
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Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.
Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.