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Health care providers rely on CAHPS survey to understand their patients' experiences of care. The CG CAHPS survey was first developed by the Agency for Healthcare Research and Quality in 2005. The survey is used by primary care providers and specialists, and is now part of many ongoing quality improvement, public reporting, and pay for performance initiatives led by doctors, hospitals, and both public and private payers.
CSS has particular expertise in fielding and analysis for these high stakes uses. Contact us for a quote.
Research means little without actionable next steps that can be taken - which is why we dive deep into our reports to deliver value unlike any other survey provider.
Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.
Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.