Services

HEDIS CAHPS Surveys

For Medicaid and commercial health plans seeking NCQA Accreditation, CSS surveys members in hundreds of health plans each year using the 5.1H HEDIS CAHPS survey. Our partners trust CSS to deliver high-quality services following NCQA specifications, while providing actionable analysis of survey results. Our detailed reports give plans actionable insights into how to improve their scores and their members' experiences. We offer robust "off the shelf" reports in addition to a wide array of custom report and analysis options.

Additional Details and Options

Modes of Data Collection Available
Mail, Telephone, and Internet
Populations
Adult Commercial Plans
Adult and Child Medicaid Plans
Languages Available
Chinese is available to Adult Medicaid populations only; all populations can survey in English and Spanish
Standard Sample Size
Adult Commercial Plans: 1,100
Adult Medicaid Plans: 1,350
Child Medicaid: 1,650
Child Medicaid with the CCC Protocol: 3,490
Fielding Time
February - May Annually
Features of Our Reports
Key Driver Analysis with Priorities for Improvement, Demographic Analysis, Accreditation Scoring, Comprehensive Cross-Tabulations

Options to Maximize Your Investment in HEDIS CAHPS

CSS can work with you to meet multiple reporting or analytic goals with the HEDIS CAHPS surveys using strategies such as:

  • Custom questions
  • Supplemental samples
  • Off cycle surveys
  • Ongoing monthly or quarterly pulse surveys

Want to discuss your needs with our team?

Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.

Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.

Talk with an expert