Services

In-Center Hemodialysis (ICH) CAHPS

The Centers for Medicare & Medicaid Services (CMS) requires Qualified Health Plans offered on the Health Insurance Exchange to conduct a survey to assess their enrollees' satisfaction. Plans are required to work with an approved vendor for this annual survey.

CSS was among the first vendors approved for this program, using this certification along with several others, to serve our health plan partners across lines of business to understand their members' experiences when it comes to their health care. Since AHRQ first published the CAHPS survey for In-Center Hemodialysis facilities, CSS has surveyed more than 100 facilities each year.

Additional Details and Options

Modes of Data Collection Available
Mail, Telephone, and Internet
Populations
Facilities which served 30 or more patients in a calendar year
Languages Available
English, Spanish
Standard Sample Size
200 patients per facility (or a census of all patients if fewer than 200 are served)
Fielding Time
April - July and October - January, annually
Features of Our Reports
CSS offers al of CMS'S approved fielding protocols, and out standard reports include Key Driver Analysis that help facilities distinguish the survey items with the greatest impact on overall satisfaction scores.

Options to Maximize Your Investment in CAHPS Surveys

We work with plans to implement off cycle surveys which can provide additional analytic and reporting power.

For more information on the In-Center Hemodialysis CAHPS Survey, please click the following.

Explore Survey

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Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.

Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.

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