Medicare Advantage & Prescription Drug Plan CAHPS Surveys
The Centers for Medicare & Medicaid Services (CMS) requires all MA & PDP contracts with at least 600 enrollees to conduct this survey via an approved survey vendor. The surveys are used to help consumers make meaningful comparisons between MA and PDP contracts.
CSS has been conducting this survey since 2007 for both MA & PDP enrollees as well as Fee-for-Service Medicare beneficiaries. We offer high standards for implementation, experience with all the languages currently authorized by CMS, and deep expertise in surveying Medicare beneficiaries.
Additional Details and Options
Options to Maximize Your Investment in CAHPS Surveys
We can work with you to customize your CAHPS survey to meet multiple reporting or analytic goals:
- CSS can work with you to develop custom questions that work within CMS guidelines in order to meet additional accreditation or analysis goals.
- We work with plans to implement off cycle surveys which can provide additional analytic and reporting power.
- We can support your team's analysis of the official Medicare CAHPS results, including creating key driver analysis that helps identify those items on the survey highly correlated with positive member experience.
Want to discuss your needs with our team?
Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.
Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.