Flexible & scalable research services for the healthcare industry
We help measure, report, and improve the experiences of healthcare consumers, sending over 0 surveys per year
We survey millions of people per year
With years of experience and seven CAHPS survey certifications, we help healthcare organizations gain critical insights through targeted surveys that reach millions. Whether you're a health plan provider, hospital, or physician network, our surveys deliver the data you need to improve patient care, optimize provider performance, and strengthen your relationships with health insurers.
We offer tailored solutions—detailed reports, annotated data, and intuitive online portals—designed to help you make informed, impactful decisions. Partner with us for reliable, actionable results that align with your unique goals and elevate your healthcare services
- Commitment to Security
- Data Privacy & Protection
- Constant Vigilance
- Industry Standards
- Third-Party Assurance
- Employee Training & Awareness
We're serious about security & compliance
Healthcare consumers expect their personal data to be handled with the highest level of care. At CSS, we work with leading healthcare organizations serving millions of members, prioritizing data security and confidentiality.
To ensure ongoing protection, we undergo an annual SSAE 16 SOC 2 Type 2 audit, where an independent auditor reviews our security policies, data systems, and IT infrastructure.
CSS is a recognized, award-winning leader in the healthcare field.
Center for the Study of Service (known as CSS) is a nonprofit, 501(c)(3) founded in 1974. Our organization has decades of experience in healthcare surveys, research, analysis, and reporting.
We work with research organizations, government agencies, health plans, healthcare providers, and state insurance exchanges to measure, report, and improve the experiences of healthcare consumers and patients.
Meet the leadership team (Opens in new window)
Want to discuss your needs with our team?
Our team is standing by to help you measure, report, and improve the experiences that your healthcare patients receive.
Our research team includes experts with an average of more than 20 years of experience in the fields of consumer issues, healthcare performance measurement, survey research, analysis, and IT solutions.